Customer Service & Order Processing Admin

Customer Service & Order Processing Admin

Leading Furniture Manufacturer is looking for a full-time Customer Service & Order Entry Administrator.

Location: North York (Keele and Steeles)

FULL TIME JOB. MUST BE AVAILABLE TO WORK 40 HOURS A WEEK. NO CASH JOBS. SIN REQUIRED.

Job Responsibilities:

• Ensure all information on orders is as accurate as possible. Cross check orders before updating the system.
• Ensure log is updated with proper information from the customers.
• Communicate with Canadian and US dealers regarding questions on orders.
• Confirm additions and or deletions are possible, through change order portal.
• Investigate and process all deficiencies (no charge, 50/50 and PSR’s) in a timely manner. Through ECR Portal.
• Convey all information/response to questions to the dealer in a timely and courteous manner.
• Acknowledge all emails or phone messages in a ti...