Customer Service Operations Officer

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

In the role of Customer Service Operations Officer  , you will be responsible for achieving daily targets and delivering high-quality customer service. The role involves managing workflows, reporting, and quality checks to ensure accurate and timely processing of tasks in line with Service Level Agreements (SLAs) and company policies.

The analyst ensures the highest level of customer support for both internal and external stakeholders, including adherence to handoff procedures. Additionally, the role focuses on maintaining operational excellence through process compliance, performance monitoring, and quality standards. The individual also supports team development through training initiatives and colla...