Job Description
Purpose of the Job:
The Customer Service & Operations Manager is responsible for providing strategic and operational leadership across country Customer Service, inclusive of the LATAM Operations. This role ensures the seamless integration of commercial support and operational execution to deliver an exceptional customer experience while driving operational excellence, efficiency, and business performance.
The role leads all aspects of the country Customer Service function, including inside sales, sales support, contracts, project management, and customer service operations. Working closely with commercial teams, global functions, and back-office partners, the incumbent develops and executes the regional customer service strategy, ensuring a fast, accurate, and customer-focused flow of information and processes that support business growth and best-in-class service delivery.
In addition, the role ...
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