Customer Service & Operations Manager

An exciting opportunity has become available to join a well-established luxury interiors business renowned for its premium furniture, lighting and home décor collections. Working with high-end residential, commercial and trade clients, this business is recognised for delivering exceptional products and an outstanding customer experience.

They are seeking an experienced Customer Service & Operations Manager to lead the customer service function while overseeing the operational processes that support the customer journey. This is a leadership role where you'll manage a small team, drive service excellence and play a key part in supporting the company's continued growth.

Key Responsibilities

• Lead and develop a small customer service team while delivering an exceptional client experience across every touchpoint.
• Manage the customer journey from purchase through to delivery, including post-purchase support and resolving escala...