Job Description
The Customer Service Operations Associate (CSOA) - Filing Manager is a member of the Account Services Department within CT's Business Licensing (BL'') Team. The CSOA is primarily responsible for preparing and submitting applications necessary to obtain, amend, renew or close licenses and registrations for our clients.
Essential Duties and Responsibilities:
+ Prepareandfilestandard,advancedandspecializedapplicationsandrenewalsacrossa variety of clients and industries
+ Submit 50-100applicationsperweek(variesbasedoncomplexityoffilings)
+ WorkcloselywithCustomerSuccessAssociate-AccountManagers(CSA)toensuretimely fulfillment of all pending filing orders and to resolve any barriers to licensure
+ EnsurethatanychangestothefilingprocessaredocumentedwithinourinternaldatabasebyrelayinganysuchchangestoBL'.sonboardingand/orresearchteams
+ Operateefficientlywithinaninternalcollaborativeteamenvironment
+ Other duties as assigned
Job Qualifications:
Essential Duties and Responsibilities:
+ Prepareandfilestandard,advancedandspecializedapplicationsandrenewalsacrossa variety of clients and industries
+ Submit 50-100applicationsperweek(variesbasedoncomplexityoffilings)
+ WorkcloselywithCustomerSuccessAssociate-AccountManagers(CSA)toensuretimely fulfillment of all pending filing orders and to resolve any barriers to licensure
+ EnsurethatanychangestothefilingprocessaredocumentedwithinourinternaldatabasebyrelayinganysuchchangestoBL'.sonboardingand/orresearchteams
+ Operateefficientlywithinaninternalcollaborativeteamenvironment
+ Other duties as assigned
Job Qualifications:
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