Job Description
As a **Customer Service Operations Associate** , **Billing Resolution,** you'll engage in a range of operational and administrative tasks to resolve a variety of billing issues while providing excellent customer service. You'll address customer inquiries, monitor operational performance, and collaborate with team members to ensure efficient service delivery. Building on your foundational knowledge in billing, you will help improve our processes and ensure customer satisfaction.
In this role, you will report to the Manager, Customer Service Operations, and work a hybrid work schedule (2 days in office, 3 days remotely).
**Responsibilities:**
• Analyze billing error report and determine steps to correct the specific errors in order for the AR department to post the payments.
• Work with both internal and external stakeholders to resolve billing issues.
• Create and interpret operational reports.
• Update and maintain standard operating procedures.
In this role, you will report to the Manager, Customer Service Operations, and work a hybrid work schedule (2 days in office, 3 days remotely).
**Responsibilities:**
• Analyze billing error report and determine steps to correct the specific errors in order for the AR department to post the payments.
• Work with both internal and external stakeholders to resolve billing issues.
• Create and interpret operational reports.
• Update and maintain standard operating procedures.
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