Customer Service Officer, SEA (Singapore, SG)

The Customer Service Officer, SEA is responsible for executing end-to-end customer service and order management activities to ensure efficient and accurate order fulfillment, export shipment coordination and high customer satisfaction across the SEA region. The role supports both inter-company and third-party customer operations while ensuring compliance with trade regulations, operational procedures and customer service standards.

• To execute end-to-end Order-To-Cash (OTC) processes including order entry, order processing, delivery coordination, invoicing support and shipment tracking
• To manage both inter-company orders and third-party customer orders to ensure timely and accurate fulfillment
• To coordinate export shipments including shipping documentation, booking arrangements and delivery follow-up activities
• To maintain proactive communication with customers regarding order stat...