Job Description

The Customer Service Officer supports clients within the Customer Excellence Team at Acolad, based in London. The role is office-based in London and offers a permanent contract.

Responsibilities

  • Data entry and monitoring inboxes and phone lines
  • Responding to client inquiries
  • Processing transcription requests and invoices
  • Handling complaints
  • Ensuring compliance with SLA agreements and client contracts
  • Maintaining excellent attention to detail, quick typing, and strong communication skills

Qualifications

  • 1‑2 years of experience in a customer‑facing position
  • 1‑2 years of experience in data entry and database management
  • Fluent written and spoken English
  • Experience in customer service and data management (preferred)
  • Excellent attention to detail, quick typing, and strong communication skills

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