Customer Service Officer - Randstad

Customer Service-Fraud and Scams

Stop criminals in their tracks! This is your chance to join the elite front line of defence at one of Australia's Big 4 Banks. We are looking for a sharp, analytical, and customer-focused officer to protect millions of customers from fraud and scams.

Pay: $45 per hour + Super + Overtime Rates

Location: Parramatta

Duration: 12-Month Contract (with potential for permanent contract)

The Role

You'll be joining the critical Fraud and Scams team, responsible for protecting both customers and the bank from financial crime. Your mission is to be a proactive force, not just a processor. You will identify, investigate, and prevent sophisticated fraudulent activities, working directly with customers and internal teams to manage and resolve cases.

A Day in the Life

No two days are the same in this dynamic role. You will:

• Lead the Investigation: Be the ...