Customer Service Officer

Customer Service Officer - MF Respond to Inquiries: Address customer questions and complaints via phone, email, live chat, or social media. Process Transactions: Handle orders, returns, refunds, and account updates. Provide Accurate Info: Share clear, correct details regarding company products, services, and policies. Document Interactions: Keep detailed, accurate records of customer interactions and resolutions in CRM or ticketing systems. Escalate Issues: Identify complex or unresolved cases and route them to the appropriate department or supervisor. Customer Retention: Maintain a positive, empathetic, and professional tone at all times, even during difficult conversations.