Customer Service Officer

Customer Service Officer

Customer Experience | Fixed Term Part-time (50 hours per fortnight)

The Opportunity

Are you passionate about delivering exceptional customer service and making a real difference in people's lives?

Brightwater is seeking a compassionate and motivated Customer Service Officer to join our Customer Service Contact Centre team on a Fixed Term Part-time basis, working 50 hours per fortnight from Aug 2026 to Feb 2027. As the first point of contact for customers, families, referrers and community stakeholders, you'll play a vital role in creating positive experiences and helping people access the support they need.

About the Role

As a Customer Service Officer, you will manage enquiries across multiple channels including phone, email and web-based platforms. You'll provide professional, empathetic support while guiding cust...