Customer Service Officer

The Company

A well-established Australian manufacturing business with a strong reputation for delivering quality products and exceptional customer service. Due to continued growth, they are seeking an experienced Customer Service Officer to join their busy and supportive team based in Epping.

About the Role

This is a fast-paced, office-based role where you will be the first point of contact for customers, managing a high volume of inbound enquiries while providing outstanding service and administrative support.

Working as part of a collaborative customer service team, your responsibilities will include:

• Managing a high volume of inbound customer calls and enquiries.
• Processing customer orders accurately and efficiently.
• Responding to customer enquiries via phone and email.
• Providing product and delivery information.
• Liaising with internal de...