Customer Service Officer

About the Role:
An exciting opportunity has become available for a proactive and customer-focused Customer Service Officer to join a well-established organisation within the manufacturing sectors. Based in Dandenong, this role is integral to delivering an exceptional customer experience by managing enquiries, processing orders, and coordinating with internal teams to ensure seamless service.
Key Responsibilities:

• Manage inbound and outbound customer enquiries via phone and email.
• Process customer orders, returns, exchanges, and service requests accurately.
• Maintain customer records and update CRM/ERP systems.
• Provide timely updates on orders and resolve customer queries efficiently.
• Handle customer complaints with a solutions-focused approach.
• Liaise with internal departments to ensure smooth service delivery.
• Maintain accurate documentation and cust...