Customer Service Officer

Job Purpose

The role is responsible for establishing and maintaining positive relationships with customers welcoming visitors and and providing assistance as required. The role also provides support in basic administrative duties to ensure smooth daily operations.

Key Responsibilities

Customer Service & Front Desk

• Greet all students members and potential members when they enter the lobby and assist visitors in a timely manner.

• Manage telephone calls professionally take and relay messages redirect calls to appropriate staff and respond to enquiries about the company and its services.

• Manage WhatsApp messages and enquiries efficiently document requests confirm orders and respond to customer questions.

• Maintain a visitor registry and ensure accurate records.

• Respond to customer enquiries regarding products services special ...