Customer Service Officer (12 months contract)

Position Summary

The NETS Customer service hotline operates daily, from 9am to 9pm and is the key point of contact for our customers on their queries with regards to the company’s products and services.

As part of this team, the candidate will contribute significantly to the overall service experience of our customers by delivering excellent service in a prompt and professional manner via the various communication channels available.

Key Responsibilities

• Handle and resolve all customer queries received via phone, chats and email effectively and professionally
• Where first call resolution is not possible, follow up closely with internal parties for required resolution and ensure cases are closed promptly
• Ensure that customer interactions are logged clearly and accurately into CRM system
• Achieve individual and team goals
• Proactive escalate query trends or p...