Customer Service - Non Voice

Job description

HIRING FOR CUSTOMER SERVICE - Non voice

Location - Bangalore

Roles & Responsibilities

● Create an inspiring team environment with an open communication
culture 

● Achieve tasks 

● Respond to customer inquiries via email, chat, or social media in a timely
and professional manner. 

● Provide accurate information regarding products, services, and company
policies. 

● Escalate complex or unresolved issues to the appropriate department. 

● Maintain accurate records of customer interactions and actions taken in
the company's CRM system. 

● Prepare and update reports as required by the management team. 

● Ensure written communication meets quality standards, including
grammar, tone, and clarity. 

● Adhere to response time guidelines to meet service leve...