Customer Service

Job brief

GENERAL DUTIES OF THE FUNCTION
A global leader in the distribution of plastics and chemicals with multiple subsidiaries worldwide is looking for a Customer Service Representative. He/she is the contact for each client, he/she manages the client relationship (management of orders, contracts, disputes) and ensures that margins linked to contracts and client orders are controlled.
He/she ensures the satisfaction of the customers in his/her area.
II. HIERARCHICAL LINKS
Hierarchical links: depends on the Customer Service Manager (CS)
Replacement in case of absence: another Coordinator CS, Manager CS
III. TASKS TO BE PERFORMED
BACK-OFFICE SUPPORT
Input PF/PO,
Credit Insurance Management (Applications and Follows-Ups),
Interface with the legal / quality department to collect technical documents,
Monitoring of imports and stock control (ensuring that the material is available at the time of entry, reporting on material shortages, l...