Customer Service Manager

As a Customer Service Manager, you will lead edrone’s Customer Service function in the Mexican market. Your mission is to build a scalable, high-performing support team (within the next 6–12 months) that protects customer value, increases retention, and ensures operational excellence from day one.

In the initial phase, you will personally support the first clients in the Mexican market. This hands‑on stage will allow you to deeply understand customer needs, product challenges, and operational gaps, and use those insights to design a scalable service structure.

You won’t just manage tickets — you will design processes, implement tools (including Intercom), and create a structure that grows with the market. You will work closely with Customer Success, Product, and Tech teams to turn customer insights into product and process improvements.

Why it matters:

Customer Service is one of the key pillars of retention and long‑term growth in SaaS. As we exp...