Customer Service Manager

Job Title: Customer Service Manager

Classification: Salaried-Exempt

Reports To: Director of Customer Service

Department: Customer Service

Summary of Job

The Visalia Customer Service Manager will plan, co-ordinate and lead the activities of the customer service team to retain and enhance customer relationships. He or she will work closely with Sales and Operation Managers to create a customer centric environment that drives customer satisfaction and supports business growth objectives. The Visalia Customer Service Manager is responsible for providing support to all customers within the region and will be based in the Visala, CA Pregis location.

Essential Functions and Responsibilities

Leadership

• Set the tone for customer service team’s culture, with emph...