Job Description

The Customer Service Manager is responsible for leading and overseeing the daily operations of the customer service team that supports our sales engineering team. This role ensures exceptional customer experience, process improvements, managing team performance, and aligning service strategies with overall business objectives with Emerson partners. In this role, you will be a strong leader with a passion for customer satisfaction, operational excellence, and continuous improvement.

As a Customer Service Manager, you will: 

  • Supervise customer service team members in supporting product lead time quotations, pricing confirmations, sales order entry, order status inquiries, change order coordination, and complaint resolution.
  • Oversee order management, customer communications, issue resolution, and cross-functional coordination to support production, sales, and supply chain operation 
  • Monitor team key performance indicators (KPIs) and take proactive action...

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