Customer Service Manager

Summary

• Manage the Customer Service Team by providing clear goals, strategies, and initiatives


• Drive change to achieve divisional financial and non-financial metrics


• Operate within a fast-paced, B2B customer environment

Employee Development & Management

• Train and provide development opportunities for staff supporting B2B customer accounts


• Ensure annual goals are completed and communicated


• Maintain Global Performance Management System and provide regular feedback


• Monitor and evaluate team members; adjust training as needed for a high-volume environment


• Attract, retain, and develop high-potential talent with B2B or complex customer service experience


• Model and promote the Corporation’s Code of Business Ethics and Values


• Perform general management duties including performance appraisals, ...