Job Description

Company Background: Freight Forwarding & Logistics Provider 

Work Location: Senawang, Negeri Sembilan 

Position Title: Customer Service Manager 

Main Responsibilities

  • Coordinate export shipment bookings with shipping lines, airlines, and logistics vendors
  • Manage daily air freight and ocean freight operational activities
  • Monitor shipment movement and ensure timely cargo delivery
  • Follow up on booking confirmation, shipping schedules, and operational milestones
  • Coordinate closely with warehouse teams, transporters, customs brokers, and customers
  • Handle shipping documentation and operational data updates
  • Support urgent shipment arrangements and customer escalation cases
  • Maintain accurate operational records and billing-related information
  • Prepare daily operational reports and shipment status updates
  • Ensure compli...

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