Job Description

RESPONSIBILITIES

  • Develop and implement the standardized work procedure for the department.
  • Recruit, supervise, evaluate, monitor, and train staff.
  • Delegate daily tasks for staff and follow-up to completion.
  • Check daily track book of the reception team.
  • Prepare weekly and monthly report of the customer service department.

    • Other tasks include but not limited to

  • Assist the Property Manager and Assistant Property Manager in updating the list of tenants, including temporary guests as well as members of the company visiting the building.
  • Manage the keys keeping as well as delivery and reception.
  • Always satisfy tenants, resolve requests, messages, questions, comments, suggestions, tenants and guests’ transportation requests effectively with enthusiastic attitude.
  • Inform the relevant team/ department and the management office about the requirements, questions and comments, etc. of t...

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