Job Description

Job Description

Insurance Health & Wellness

HMO

Work setup & shift: Onsite | Day Shift

Description

  • Oversee and manage the customer service team to ensure high-quality service delivery.
  • Develop and implement customer service policies and procedures to enhance customer satisfaction.
  • Monitor key performance indicators (KPIs) to evaluate team performance and efficiency.
  • Handle escalated customer inquiries and complaints with professionalism and empathy.
  • Provide training and coaching to team members to improve service skills.

Requirements

  • Educational Qualifications: Bachelor’s degree in Business Administration or related field
  • Experience Level: 3-5 years of experience in customer service management
  • Skills and Competencies: Excellent communication and interpersonal skills
  • Skills and Competencies: Strong...

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