Job Description
A fantastic new opportunity with a reputable organisation.Attractive salary with fantastic benefits including hybrid working.About Our Client
This opportunity is with a well-established organisation, known for its focus on quality and operational excellence, offering a stable and professional environment.
Job Description
Lead and manage the customer service team to deliver excellent customer support.Develop and implement strategies to improve customer satisfaction and retention.Oversee the resolution of customer complaints and queries in a timely manner.Ensure compliance with company policies and industry standards in customer interactions.Monitor and analyse customer service metrics to identify areas for improvement.Collaborate with other departments to enhance the overall customer experience.Train and mentor team members to achieve their full potential.Pr...
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