Customer Service Manager

A well-established product company in La Mirada, California, is seeking a skilled and dedicated Customer Service Manager to join their team. The ideal candidate will excel at resolving customer issues, managing multiple tasks, and leading a department effectively. Strong experience with Zendesk, consumer goods, and e-commerce is essential, along with proficiency in setting up new standard operating procedures and managing teams. The role requires a tech-savvy, reliable professional who thrives in a fast-paced environment and is eager to deliver exceptional customer experiences.



Responsibilities:

• Prioritizes and solves customer issues  


• Process returns  


• Create clear reporting to track issues, returns, reviews, etc.  


• Collaborate with other departments to ensure customers' needs are being met  


• Ensures high standards of quality service are maintained at all times  


• Dele...