Customer Service Manager

Customer Service Manager | Durban | Permanent

This is a rare opportunity to build and lead a national Customer Service function from the ground up. You'll take ownership of service performance end-to-end, embedding consistency, accountability, and excellence across a complex, multi-branch operation.

Reporting to senior leadership, this role is responsible for establishing a centralized Customer Service model based in Durban, transitioning from fragmented branch-based practices to a standardized national operation. It is a hands-on leadership role that requires strong change management capabilities, operational credibility, and a deep commitment to customer outcomes.

You will lead a national team with full accountability for service quality, responsiveness, and data integrity. Beyond day-to-day performance, the role focuses on uplift: improving capability, embedding best practice processes, strengthening governance, and driving continuous improvement across all c...