Job Description

What you can expect

The Customer Service Manager leads our local Customer Service team and plays a key role within our management group. In this role, you will guide a motivated team, enhance service quality, and actively contribute to business‑wide improvement initiatives. You will be responsible for the Customer Service activities and Credit Management.

Main responsibilities are:

  • Foster a high‑performance culture centered on collaboration, continuous learning, and customer satisfaction
  • Ensure outstanding quality in all customer service activities, securing a seamless and satisfying customer journey
  • Handle complex credit situations and interface with critical customers, approving credit assessments from internal partners (Sales)
  • Monitor service-level KPIs and performance metrics at both team and individual level, ensuring goals are consistently achieved
  • Develop and implement team strategies, identifying opportunities for continuou...

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