Job Description
Description We are looking for a Customer Service Manager to lead customer support operations for a consumer products organization in Englewood Cliffs, New Jersey. This Long-term Contract opportunity is ideal for someone who combines strong service leadership with a hands-on approach to team performance, customer engagement, and process improvement. The role partners closely with marketing leadership to strengthen the customer experience across service channels while maintaining high standards for responsiveness and issue resolution.
Responsibilities:
• Direct day-to-day customer service activities and guide the team to deliver timely, consistent support across multiple communication channels.
• Oversee customer account inquiries, service requests, and escalated concerns to ensure issues are resolved accurately and professionally.
• Monitor service performance metrics, identify trends, and implement improvements that enhance customer satisfaction and operational effic...
Responsibilities:
• Direct day-to-day customer service activities and guide the team to deliver timely, consistent support across multiple communication channels.
• Oversee customer account inquiries, service requests, and escalated concerns to ensure issues are resolved accurately and professionally.
• Monitor service performance metrics, identify trends, and implement improvements that enhance customer satisfaction and operational effic...
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