Job Description

Position Title: Customer Service Manager

Mission: The Customer Service Manager will transform Customer Service Excellence through process and technology innovation and optimization to drive and enable the customer experience and revenue for the business through order entry. The Customer Service Manager is responsible for the managing, scaling and growing the functional capabilities of the function, including order entry, returns, scheduling and supporting customer allocation for Kem Krest’s Distribution, Kitting and Packaging Manufacturing Dealership customers. Responsible for managing and driving employee engagement.


Key Outcomes (KPI’S):

OUTCOME: Manage and advance the Customer Service Function

  • Oversee the Customer Service function for all US and Canada order entry, returns and resolution of customer issues
  • Establish key performance indicators (KPIs) and regular reporting mechanisms to monit...

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