Job Description
Rob's Albertan Service Experts, nd Avenue NW, Edmonton, Alberta, Canada
Job Description
Posted Thursday, February 19, 2026 at 5:00 AM
Customer Service Manager
Reports To: Division Vice President
Status: Full-time, Regular
Location Name: Rob's Albertan
Location Address: Edmonton, AB
Position Summary: The After-Hours Call Centre Manager is responsible for scheduling duties, report analysis, and dealing with customer escalations for the After-Hours Call Centre Team
Responsibilities
- Act as a mentor and coach to the Centre-level Customer Service Team Members across Canada
- Ensure there is consistent training, processes, and procedures across all Customer Service resources, for both inbound and outbound calling
- Ensures that After-Hours Call Center is fully staffed and prepared to handle call volume after regular business hours
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