Customer Service Manager

Job Description :

Ø To set up and develop the impact of Farmer Club and Farmer Net Work

Ø Implement and deployment of the customer care program

Ø Proposed solutions to support sales development capabilities.

Ø Implement and deploy Commercial and Marketing Dept. events.

Ø Support Marketing activities

Ø Will be in charge as emcee in events held by company

Ø Set up clear plans for company Club based on 2 key seasons SA and WS for all events as well as CS based on company Club policies.

Ø Improving the customer service experience and creating engaged customers.

Ø Taking ownership of customer issues with the company and following problems through to resolution.

Ø Set clear missions and deploy strategies towards customer service.

Ø Develop service procedures, policies and standards.

Ø Keep accurate records and document customer service activitie...