Job Description
**Key Responsibilities**
+ Supervise daily order operation and support all types of order processing when necessary.
+ Build effective customer service team and engage direct reports in lined with targeted results in team engagement.
+ Deliver targeted customer service level in quantitative/qualitative index.
+ Collaborate with Demand team for special promotion planning and execution.
+ Monitor operating system status and participate in system/process upgrade projects.
+ Arrange the non-sales delivery as per requested by all functions.
+ Lead weekly operation meeting to quickly react to operation challenges and continue to improve efficiency.
+ Prepare CS-related KPI report and identify focus areas for continuous improvement.
+ Leading or participating into the related initiatives to drive the excellence in customer service.
+ Serve as backup role for consumer hotline and arrange product...
+ Supervise daily order operation and support all types of order processing when necessary.
+ Build effective customer service team and engage direct reports in lined with targeted results in team engagement.
+ Deliver targeted customer service level in quantitative/qualitative index.
+ Collaborate with Demand team for special promotion planning and execution.
+ Monitor operating system status and participate in system/process upgrade projects.
+ Arrange the non-sales delivery as per requested by all functions.
+ Lead weekly operation meeting to quickly react to operation challenges and continue to improve efficiency.
+ Prepare CS-related KPI report and identify focus areas for continuous improvement.
+ Leading or participating into the related initiatives to drive the excellence in customer service.
+ Serve as backup role for consumer hotline and arrange product...
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