Job Description
Senior Customer Service Representative
About us
We are a fast-growing international e-commerce logistics provider, offering tailored fulfilment solutions across Europe. Every day, we support thousands of sellers with fast delivery, smooth operations, and excellent customer service. Our offices and warehouses are located in multiple countries, including Germany, the UK, and China.
The role
We are looking for a Senior Customer Service Representative to support and guide our B2B clients. You will be the key contact for sellers, helping them navigate our fulfilment services, resolve inquiries efficiently, and optimise their supply chain processes. You will also work closely with internal teams to continuously improve our products and processes.
Responsibilities
- Serve as the main point of contact for B2B sellers via email, phone, and chat
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