Customer Service Manager

Join Our Team as a Customer Service Manager at GWR!

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where every day brings something new? If so, we have the perfect opportunity for you!

About the team?

You will be part of a multilingual and diverse team, who are passionate about delivering the GWR values for our customers consistently. They work together, using their varied skill-set, to resolve customer issues and ensure the best possible experience for our passengers.

What You'll Be Doing?

As a Customer Service Manager, you'll be at the heart of the action—helping customers, solving problems, and making every journey smoother. You won't be stuck behind a desk or answering calls all day. Instead, you'll be out on the station, engaging with thousands of passengers, ensuring they have a seamless and enjoyable experience.

Your key responsibilities...