Job Description
Lead the Customer Service team at Entegrus Powerlines Inc. in Chatham, ensuring excellence in service delivery and compliance with regulations. Your focus will be on operational leadership and continuous improvement.
The Manager of Customer Service plays a pivotal role in overseeing operations within the Customer Service department. You will manage a team of 21-24 staff and provide essential guidance to three supervisors in Chatham and St. Thomas. Your responsibilities include monitoring performance metrics and ensuring compliance with Ontario Energy Board regulations.
Key Responsibilities:
• Lead Customer Service Supervisors in daily operations
• Oversee billing, collections, and service delivery
• Manage escalated customer issues effectively
• Monitor departmental performance metrics and trends
• Coordinate projects and process improvements initiatives
Requirements:
• Minimum 8 - 10 years in customer service r...
The Manager of Customer Service plays a pivotal role in overseeing operations within the Customer Service department. You will manage a team of 21-24 staff and provide essential guidance to three supervisors in Chatham and St. Thomas. Your responsibilities include monitoring performance metrics and ensuring compliance with Ontario Energy Board regulations.
Key Responsibilities:
• Lead Customer Service Supervisors in daily operations
• Oversee billing, collections, and service delivery
• Manage escalated customer issues effectively
• Monitor departmental performance metrics and trends
• Coordinate projects and process improvements initiatives
Requirements:
• Minimum 8 - 10 years in customer service r...
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