Customer Service Manager

Company Description

Rocket Agency provides operations expertise to unlock your team's potential. We offer agile and highly customizable solutions to help you quickly and seamlessly scale your team and power your growth.

We're looking for an English Speaking Customer Service Representative to support our clients and internal team.

Role Description

This is a full-time remote role for a Customer Service Representative. The Customer Service Representative will be responsible for providing excellent customer support, ensuring customer satisfaction, handling customer inquiries, and enhancing the customer experience. The role includes managing and resolving customer complaints, processing orders, and providing information about products and services. Additionally, the representative will be expected to maintain a high level of professionalism and ensure accurate documentation of customer interactions.

Qualifications

• Experience in ensuring exce...