Customer Service

Market:
Korean

Location:
KL Sentral, Kuala Lumpur, Malaysia

Working Hours:
24/7 Rotational Shifts

Salary:
RM8,000 + KPI Bonus up to RM800 (based on performance)

Position Summary

Join our dynamic team as a
Technical Support Advisor
for Gaming Project. You will be the first point of contact for customers, handling inquiries and technical issues via email, chat, and phone — all in Korean.

Requirements

• Minimum 1 year of experience in Customer Service or Technical Support (chat support experience preferred).
• Passion for digital gaming and VR technology (PlayStation, Nintendo, Xbox).
• Korean: Business Level + English: Business Level (B1).
• Typing speed: 40 WPM or above.

Key Responsibilities

• Address and resolve inbound customer support inquiries.
• Collaborate with cross-functional teams to ensure customer satisfaction.
• Meet and maintain performance tar...