Customer Service Lead Representative

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

The Customer Service Lead Representative - Client Service Coordinator role is distinct from traditional call center or provider organization positions by focusing on managing escalated client and customer inquiries from Client Executive Service Team, ensuring thorough research, analysis, and resolution tracking. This position emphasizes proactive communication, partnership with executive stakeholders, and cross-platform service delivery, requiring advanced knowledge of systems and strong analytical, organizational, and relationship-buildi...