Job Description

Become a vital member of the team as a Customer Service Lead focused on supporting sales through unparalleled service, accurate order management, and efficient communication. This full-time position demands a proactive approach to complex customer inquiries.

At Kelly, the Customer Service Lead will ensure smooth processing of sales orders while coordinating necessary shipments. You will be instrumental in addressing customer concerns and providing effective solutions by collaborating with sales, manufacturing, marketing, and logistics. Your leadership will also guide junior members of the team, fostering a collaborative work environment.

Key Responsibilities:
• Manage and process sales orders efficiently
• Respond to product and service inquiries swiftly
• Coordinate shipment organization based on inventory
• Maintain communication regarding order updates
• Resolve complex issues with relevant teams

Requirements:
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