Customer Service

We are seeking a friendly, responsible, and customer-focused Customer Service Executive to handle customer enquiries and provide timely support. The successful candidate will communicate with customers professionally, understand their needs, and ensure issues are resolved efficiently while maintaining a positive customer experience. This position is office-based, requires punctual attendance, and may involve occasional site inspections.

Key Responsibilities

• Handle customer enquiries via phone, WhatsApp, email, or in person
• Understand customer requests and requirements clearly and accurately
• Provide accurate information regarding products, services, and schedules
• Use Microsoft Applications and SQL to retrieve, update, and manage customer or operational data
• Prepare basic reports and data summaries when required
• Coordinate with internal teams to ensure customer requests are fulfilled
• Maintain proper records of cu...