Job Description
Full job description
We are seeking a friendly, responsible, and customer-focused Customer Service Executive to handle customer enquiries and provide timely support. The successful candidate will communicate with customers professionally, understand their needs, and ensure issues are resolved efficiently while maintaining a positive customer experience. This position is office-based , requires punctual attendance , and may involve occasional site inspections .
Key Responsibilities
Handle customer enquiries via phone, WhatsApp, email, or in person
Understand customer requests and requirements clearly and accurately
Provide accurate information regarding products, services, and schedules
Use Microsoft Applications and SQL to retrieve, update, and manage customer or operational data
Prepare basic reports and data summaries when required
Coordinate with internal teams to ensure customer requests are fulfilled
Maintain proper records of customer interactio...
We are seeking a friendly, responsible, and customer-focused Customer Service Executive to handle customer enquiries and provide timely support. The successful candidate will communicate with customers professionally, understand their needs, and ensure issues are resolved efficiently while maintaining a positive customer experience. This position is office-based , requires punctual attendance , and may involve occasional site inspections .
Key Responsibilities
Handle customer enquiries via phone, WhatsApp, email, or in person
Understand customer requests and requirements clearly and accurately
Provide accurate information regarding products, services, and schedules
Use Microsoft Applications and SQL to retrieve, update, and manage customer or operational data
Prepare basic reports and data summaries when required
Coordinate with internal teams to ensure customer requests are fulfilled
Maintain proper records of customer interactio...
Ready to Apply?
Take the next step in your AI career. Submit your application to Klang Canopy Sdn Bhd today.
Submit Application