Customer service - IT Training coordinator

Training Coordinator role with NIIT Limited

· Graduates need to apply (B.A. / B.Com / BBA / BHM /B.Sc., BCA), B. Tech (Mech/Biotech) can apply.

· Distance P.G can apply , BE /MCA are not eligible, PGDM can apply

· Working knowledge of computers Shifts – Day/Night, In Night shifts Night Allowances will be provided.

· Excellent Written & Verbal communication skills.

Responsibilities

· The role involves providing 24*5 Training Administration support to top companies in the EMEA, NAM & APAC region.

· Assist the customers with the Training Administration issue/E-mail

· Provide the customer with resolutions / Training scheduling options

· Gather additional information about reported issue

· Perform detailed case analysis and document the case in the system and generate ticket

· Generate daily / weekly reports for the customer on Microsoft Excel

· Perform Training Management activities ...