Customer Service Intern

We are seeking a passionate and motivated Customer Service Intern to join our dynamic team. This internship offers an excellent opportunity to gain hands-on experience in a fast-paced customer service environment. As an intern, you will serve as the first point of contact for our valued customers, handling inquiries and ensuring a positive, professional experience at all times.
This role is ideal for an individual who is eager to learn, develop strong communication and problem-solving skills, and contribute to delivering exceptional customer service.
Key Responsibilities
• Greet and engage customers via phone, email, and chat in a friendly and professional manner
• Identify customer needs and direct inquiries to the appropriate service or department
• Accurately record and update customer interaction details in the CRM system after each engagement
• Manage and respond to basic customer inquiries and support tickets within agreed timelines
• Escalate complex or unre...