Customer Service _HLL

Job Description

Receive sample, check TRF & sample size, compare with quotation.
Register job no. on OTS (Applicant, Factory, Buyer, Sample information, Product code)

Prepare SO and send SO, PI to client.

Scan and record file.

Track the order, connect with customers, and notify them of the order's progress in a timely manner.

Update Status on order on OTS

Clarify unclear information of KAM program.

Check client payment status (contract or in advance) and follow debt 

Handle client queries (collect info from related team)

Handle revised, rework report as client request.

Handle internal query on order status.

Monthly/ Weekly summary for account handling, 

Others assignments upon getting request.

Qualifications

University level or higher

Good communication & Office skills

Good in English.