Customer Service

Roles and Responsibilities:

• Sample Management & File Tracking
• Maintain control of samples and documentation; ensure timely sharing of files with clients and follow up to meet defined TAT (Turnaround Time) targets.
• Client & Stakeholder Coordination
• Build and maintain effective communication with external clients, internal sales teams, and laboratory teams to ensure smooth operations.
• Query Handling
• Address and resolve all client and vendor queries efficiently and professionally.
• Vendor Onboarding (NOB) & Hold Reduction
• Manage the new vendor onboarding process and actively work on reducing onboarding holds.
• Quality Record Maintenance
• Ensure accurate and organized maintenance of all quality records generated during the operational process.
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