Job Description


The successful candidate must have excellent written and verbal communication skills and be able to maintain a positive and energetic mindset in all situations. They will be solely responsible for building and maintaining strong customer relations and investigating & resolving customer inquiries and complaints. This role also requires someone who is a strong problem solver.

This is a 12-month Fixed-Term contract, working hybrid, 3 days per week in our Port Melbourne office.


WHAT YOU’D BE DOING IN THIS ROLE


  • Deliver empathetic support on all inbound customer inquiries and provide solutions through phone, email, live chat, and social media channels with courtesy and professional service
  • Serves as the Tier 1 escalation point of contact for identified issues and resolves complex issues related to but not limited to order fulfillment, payment processing, checkout, and technical issues
  • Ensure the customer database is maintained with all...

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