Job Description
Advance your career in customer service with the City of Saskatoon as the Customer Service Experience Lead. This influential role focuses on enhancing customer interactions and service quality.
As part of the Communications and Public Engagement division, you'll provide leadership in crafting standards for customer experience across the municipal landscape. You will oversee key programs, promote the Voice of Customer initiatives, and engage effectively with both citizens and senior management. This position requires a strong commitment to service excellence and cross-departmental collaboration.
Key Responsibilities:
• Oversee the development of corporate service standards
• Manage customer feedback channels and improvement initiatives
• Conduct training for staff on best practices in service delivery
• Analyze service performance metrics for continuous enhancements
• Facilitate communication between departments for unified service
Requirements:
• Degree in bu...
As part of the Communications and Public Engagement division, you'll provide leadership in crafting standards for customer experience across the municipal landscape. You will oversee key programs, promote the Voice of Customer initiatives, and engage effectively with both citizens and senior management. This position requires a strong commitment to service excellence and cross-departmental collaboration.
Key Responsibilities:
• Oversee the development of corporate service standards
• Manage customer feedback channels and improvement initiatives
• Conduct training for staff on best practices in service delivery
• Analyze service performance metrics for continuous enhancements
• Facilitate communication between departments for unified service
Requirements:
• Degree in bu...
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