Customer Service Executive

Roles and Responsibilities:
Create sales order in the system upon receipt of purchase order, proforma invoices, or sample requisition forms through email or hard copy.
Enter and update purchase order inputs in the order status tracker to prepare customer service reports and monitor delivery reliability.
Coordinate with sales team for creation of new customer/consignee codes and manage documentation such as drawings or TPI approvals.
Upload quotations in coordination with the sales team as per the purchase order price and conditions.
Circulate sales order details to the planning team and sales representatives.
Send order confirmations to customers after receiving production schedules from planning within stipulated updates.
Maintain regular communication with customers and internal teams for schedule optimisation and order status updates.
Prepare and circulate dispatch outward advice daily, based on confirmed delivery schedules.
Coordinate with Quality Control...