Job Description

Job description



Job Title: Customer Support Executive (Voice / Blended


)
Department: Customer Success, Service & Operatio

nsEmployment Type: Full-Time, Permane

ntRole Category: Voice / Blend


ed
Job Descript

ionRoles & Responsibilit

  • iesHandle customer queries through phone calls, emails, and chat channe
  • ls.Provide timely and accurate solutions to customer concerns and issu
  • es.Deliver excellent customer service by actively listening and understanding customer nee
  • ds.Maintain a professional and empathetic approach while interacting with custome
  • rs.Ensure quick resolution of issues with a focus on customer satisfacti
  • on.Meet key performance metrics such
  • as:Average Handling Time (A
  • HT)First Call Resolution (F
  • CR)Customer Satisfaction (CS


AT)

Ready to Apply?

Take the next step in your AI career. Submit your application to Interflora India today.

Submit Application